Shipping and Delivery Policy

Effective date: August 25, 2026

Order Processing

Orders are normally processed within 1–3 business days, excluding U.S. federal holidays. Customized, resized, or made-to-order items may require an additional 5–10 business days. Processing estimates begin after payment authorization.

Shipping Destinations

We currently ship to valid residential and business addresses within the 50 United States and the District of Columbia. We do not ship to P.O. boxes, U.S. territories, APO/FPO addresses, or international destinations under this demo policy.

Methods, Timing, and Rates

• Standard shipping: 3–7 business days after processing; $6.95, free on orders of $100 or more.
• Expedited shipping: 2–3 business days after processing; $18.95.

Delivery dates are estimates, not guarantees. Weather, carrier disruptions, address problems, and peak periods may cause delays.

Tracking and Delivery

When available, tracking information is emailed after shipment. Risk of loss transfers upon confirmed delivery to the address supplied at checkout. Inspect the package promptly.

Address Changes

Contact us immediately if an address is incorrect. We cannot guarantee changes after processing begins. Customers are responsible for additional carrier charges caused by an incorrect or incomplete address.

Lost, Stolen, or Damaged Packages

Report a package marked delivered but not received within 3 calendar days. Report visible transit damage within 48 hours and retain the packaging and photographs. We will assist with a carrier claim and determine whether replacement or refund is appropriate.

Contact

Contact: Lustre & Stone Jewelry LLC, 1450 Market Street, Suite 420, New York, NY 10018, United States; email support@lustreandstone.example; telephone +1 (212) 555-0148.